CBA Support

Support Topics

The CBA Owners Manual

The manual is different for each version of the software. To read the owners manual if you have the software installed go to the "Help" menu selection. Otherwise, click below for the version of the manual you would like to read in Adobe .pdf format.

Click Here Download or view the CBA IV software manual / help files

Click Here Download or view the CBA II and CBA III Version 2 software manual / help files

Click Here Download or view the CBA, and CBA II Version 1 software manual / help files

Download the Latest Version CBA Software

Click Here to Download Software Version 2 Version, , was released

This version is compatible with a CBA II, CBA III or CBA IV only (the product label must read CBA II, CBA III or CBA IV).

This version supports on-line purchase upgrades to Extended or Multi CBA licenses. *Multi license not needed with CBA IV

To check your current installed software version go to " Help", "About CBA".

NOTE: If you have the original CBA you must continue to use the older version 1.0.8.1 software that was supplied with it (available below)

Important Hardware Driver Notes

A driver installation is separate from the above program installation. Do not attempt to update or re-install a driver if it is already installed!

There are two CBA hardware driver packages. BOTH are totally compatible with the latest software!

The CBA and CBA II hardware drivers are compatible with Windows 98SE through Vista 32 bit.

The CBA III hardware drivers will not work with a CBA or CBA II!

The CBA III is compatible with Windows 98SE through Windows 7 64 bit.

The CBA II would require Recalibration to program unit to work under Vista or Windows 7. (See Support > Return/Repair)

The CBA III drivers are Microsoft certified through Vista 64 and will automatically install but with Windows 7 a special procedure is required.

Download the Hardware drivers for the CBA and CBA II ONLY

Click Here to Download and save the CBA and CBA II hardware driver files.

NOTE: You only need to download and install these drivers if you have NOT been using a CBA or CBA II on the computer you would like to use it on. The driver files are also on the CD that came with the CBA.

After downloading and running and saving these driver files they should be in a folder on your C: drive named "CBA drivers".

When you plug in your CBA or CBA II for the first time you will see the Windows Hardware Wizard say "Found new hardware". You MUST "tell" the wizard that you "have a disc". Then have the wizard browse to the C:CBA drivers folder.

DO NOT LET WINDOWS SEARCH FOR THE BEST DRIVER!

Download the Hardware drivers for the CBA III and IV ONLY

This download is only needed if you have lost the CD that came with your CBA and are trying to install on Windows 7.

For earlier versions of Windows, do an automatic install directly from Microsoft's driver update server.

Click Here to Download and save the CBA III hardware driver files.

Click Here to Download and save the CBA IV hardware driver files.

Special Windows® 7, 32 and 64 bit driver installation instructions for CBA III and IV (For older versions of Windows, do an automatic install)/

  1. Download the driver package from above and run. Complete the file save to C:/CBAIII Drivers
  2. Plug the CBA III (or recalibrated CBA II) into a USB Port using the supplied cable
  3. A balloon will pop up at bottom right that says "Installing Device Driver Software"
  4. A balloon will pop up at bottom right that says "Device driver software was not successfully installed"
  5. Do not click "Click here for details"
  6. Left click Windows Start button (bottom left)
  7. Right click "Computer"
  8. Left click "Properties"
  9. Left click "Device Manager"
  10. You will see under "Other Devices": "West Mountain Radio CBAIII", with a yellow warning!
  11. Double left click this entry
  12. Left click "Update driver"
  13. Left click "Browse my computer for driver software"
  14. Left click "Browse button"
  15. Browse to your C: drive, and highlight, the “CBAIII drivers” folder
  16. Left click “OK”
  17. Left click “Next”
  18. Close all windows this completes the driver installation.

Download the older Version 1.0.8.1 Software for the West Mountain Radio CBA

Click Here to Download Software Version 1.0.8.1

If nothing happens when attempting to install the older version 1.0.8 from the CD or the support download, there may be an issue with your Windows MSI (Microsoft Installer System) support which makes it difficult to install any program that has an install package written with the Microsoft installer.

Go to this Microsoft Support page and follow the instructions to resolve this problem.

The older CBA or CBA II will not work with Vista 64 bit or Windows® 7

If using a new computer with a Vista 64 bit or Windows 7 operating system and a CBA or CBA II, it is not compatible. Vista 32 bit is supported.

A CBA II can be recalibrated and programmed to run under Vista 32/64 or Windows 7. (See Support > Return/Repair)

Due to hardware limitaions of the CBA I, it is not able to be reworked or recalibrated to run under Vista 64 or Windows 7. A new CBA IV will need to be purchased to be compatible with all Windows operating systems.

The CBA works but I have problems with the LEDs or fan or other strange behavior.

A possible cause is the CBA is plugged into an external USB hub (instead of directly to USB port built in to the computer).

CBA and CBA II users have reported that they did not follow the Windows Plug&Play driver installation prompts carefully and allowed Windows to "choose" the incorrect driver for the CBA instead of "telling" Windows to use the correct driver from us on the CBA CD ROM or this support page.

Go to "Start", "Settings", "Control Panel", "System", "Hardware", "Device Manager" and scroll down that list until you find the CBA driver installed under "Universal Serial Bus controllers" .

Look at this screen shot of a correctly installed CBA II: Driver check screens

There MUST be at least the two files Cygf32x.sys and CygLib.sys listed as driver files. If these two files are not there, the CBA or CBA II will not work! A CBA III installation is completely different.

To fix this, remove the incorrect driver files and re-install the correct files directly from the CBA CD ROM. Note: the driver files may also be found at C:/Program Files/West Mountain Radio/CBA/Drivers/ . It is difficult to describe the exact fix for incorrect installation as the procedure is different with each version of Windows.

Once you have successfully corrected an incorrect installation you will see the correct driver files listed.

Do not use Windows hibernate or sleep modes.

It appears that certain computers and versions of Windows that USB ports are disabled, ignored or some how made inoperative when various power saving features automatically activate.

Even thought we recommend against running unattended battery tests, at least one person walked away while his computer went to sleep and over-discharged a battery.

The only sleep mode we would recommend is turning off your monitor. Suspending hard drives, hibernating and other power saving schemes are not compatible with sustaining the necessary USB communication to run a battery test.

Right click anywhere on your desktop, click Properties, Screen Saver and then Power. Check to make sure that the time for these features to activate is either much longer than your proposed battery tests or disable all power saving features.

Some computers may have a way to leave the USB port on and therefore inhibit sleep modes with USB communication active.