Return Merchandise Authorization

The following steps will guide you through requesting repair or return of West Mountain Radio Product. Be sure to complete each step and fill in all required fields to ensure your Return Merchandise Authorization (RMA) request is processed.

Select product's category:

Shipping terms:

The customer is responsible for shipping costs related to the return of the defective product. In most cases, West Mountain Radio will bear the cost of shipping repaired or replacement units via UPS Ground to the US 48 only. Expedited shipping (2nd Day and Next Day) is available, but the customer bears the additional cost of expedited shipping.

Product support options also available:

Tech Support: Call us at 262-522-6503 x32 or email us at support@westmountainradio.com

Browse our Frequently Asked Questions and Operating Tips at our Product Support page.